At IIoTSys, we are committed to ensuring your satisfaction with our industrial smart IoT products. Our Refund and Returns Policy outlines the process for returning products and requesting refunds, ensuring a smooth and transparent experience. Please review the details below.

1. Eligibility for Returns

You may return products purchased from IIoTSys within 30 days of delivery under the following conditions:

• Quality Issues: The product is defective, damaged, or does not function as described on our website.
• Incorrect Item: You received an item that differs from what was ordered.
• Not as Described: The product does not match the description or specifications provided on the IIoTSys website.

Note: Products must be returned in their original condition, including all packaging, manuals, accessories, and documentation, unless the return is due to a defect or damage.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, modified, or damaged by the customer.
• Custom-ordered or specially configured IoT devices tailored to specific requirements.
• Software licenses, digital downloads, or subscription-based services.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within 30 days of delivery via email at [email protected] or through our website’s contact form. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damage or defects).
2. Return Authorization: We will review your request and issue a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA number will not be accepted.
3. Package the Item: Securely pack the product in its original packaging, including all accessories and documentation. Include the RMA number on the package.
4. Ship the Item: Ship the product to the return address provided by our support team. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
5. Inspection: Once we receive the returned item, we will inspect it to confirm eligibility. This process typically takes 5–7 business days.

4. Refunds

If your return is approved:

• A full refund will be issued to your original payment method within 7–10 business days of receiving and inspecting the returned item.
• Refunds include the purchase price of the item, excluding original shipping costs, unless the return is due to our error.
• For defective or incorrect items, we will also reimburse reasonable return shipping costs, provided you use the shipping method instructed by our support team.

5. Exchanges

If you prefer an exchange for a defective or incorrect item, please indicate this when contacting our support team. We will arrange for a replacement to be sent once the original item is returned and inspected, subject to availability. If a replacement is not available, a refund will be issued.

6. Damaged or Defective Products

If a product arrives damaged or defective:

• Contact us within 48 hours of delivery to report the issue.
• Provide photos or videos clearly showing the damage or defect.
• We will provide instructions for returning the item and arrange for a replacement or refund, including covering return shipping costs.

7. Warranty Claims

Some IIoTSys products come with a manufacturer’s warranty. If your product is eligible for a warranty claim beyond the 30-day return period, please contact us at [email protected] for assistance. Warranty terms vary by product and are outlined in the product documentation.

8. International Returns

For international orders, the same 30-day return policy applies for quality issues. However:

• Customers are responsible for return shipping costs and any applicable customs duties or taxes, unless the return is due to our error.
• Please ensure compliance with local customs regulations when returning items.

9. Cancellations

• Orders can be canceled before they are shipped by contacting [email protected]. A full refund will be issued if the order has not yet been processed or shipped.
• Once an order has shipped, it is subject to the standard return policy outlined above.

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:

• Email: [email protected]
• Website: Submit a request through our contact form at www.iiotsys.com/contact

11. Policy Updates

IIoTSys reserves the right to update this Refund and Returns Policy at any time. The most current version will always be available on our website.

Thank you for choosing IIoTSys for your industrial smart IoT needs. We value your trust and strive to provide high-quality products and exceptional customer service.