How do I choose a product?
Open the product catalog and compare each item's name, description, and the specifications on its page. Use that page as the source for what the product includes.
Browse productsDo all products share the same power, interfaces, and environment ratings?
No. Those ratings belong to each product. Read the specifications on the product page instead of applying one set of ratings to the whole catalog.
View productsWhat if I am not sure which product fits?
Describe the application through the contact page. Sales can help you compare the products currently listed.
Contact salesWhat warranty applies?
The warranty is described on the Terms page. Refer to that page for the current coverage.
Read the termsHow do I check an order and its tracking number?
Sign in and open Orders in your profile. When a shipment exists, the order shows the carrier and tracking number.
View ordersHow do I get an invoice?
Sign in, open the order in your profile, and use Download invoice when the order is paid or shipped.
View ordersHow long does shipping take?
Delivery time is not listed on this site. Contact us with the destination and what you are ordering for an estimate.
Contact usWhere do I download manuals and firmware?
Open the Support Center and search using the model shown on the product page or printed on the device nameplate.
Open Support CenterWhat power supply and mounting method should I use?
Use the power input and mounting method listed on that product's page. Do not reuse ratings from a different product.
View productsWhere do I find the operating conditions for a product?
Operating conditions are listed on each product page. Check the page for the unit you are installing.
View productsStill need help?
If you cannot find the answer you need, please contact our experts.
support@iiotsys.net